Bus and Coach Charters Races Country Transport
NC BOOKER AUTOMATED BOOKING SYSTEM - NIGHTCRUISER PARTY BUS TOURS




 

 

 NIGHTCRUISER NCBOOKER SYSTEM
 After a lot of research, planning and testing with tens of thousands of dollars spent, the NCBooker Program has finally come to life.
It is proving immensely supportive in Nightcruisers national daily booking and information processing.

Being used on-line it is a major tool contributing to the hugely success of the Nightcruiser Party Bus Tours System and provides Client with instant valuable information giving them confidence with what Nightcruiser Party Tours are offering.

It will:

 

 

INDEX
Log On
Log Out
How to Process Bookings
 

NCBooker Basic Program Function Information

Log On:

 

  • To log onto the system you must have a user name and password in the system. The only way to get a login is for another User to set one up for you.  
  • Open a web browser and enter http://ncbookings/ this will connect you to the booking system.
  • It will open up to a web page that will display a log on as displayed below
    User Name
    Password

     

  • Type in your exact user name and password (This is case and Space sensitive.) and click login.
  • This will take you to the Main Page.

 

This is what your main page should look like:
 

Log out:

  • If you are in the booking system and need to log out place your curser over the Word Program (DO NOT CLICK this will not do anything) then a box labelled Logout will appear below. Click on this and it will automatically log you out.  This is the only option you have under program.
 

 

How to Process Bookings:

 

Entering Customers 

            STEP ONE (Insert Customer)

  • Run you courser over the “processes” Button and a list of option should appear as displayed below. Click on “Insert Customers”.
     
  • This should take you to this page. Enter as much information as you can. 
  • The Name that you put in the “First Name” Column is what we will be greeting the customer in the email, unless it is a Company, if it is a company be sure to put the person who is making the booking name first for the greeting will grab only the company name if there is one.
  • Only delete the dashes (-) if you have the information for that column.
  • You must have an email entered to insert the details.
  • If you do not have a mobile number put what number you do have into the mobile column this is the number that will be displayed on the booking

 

 

 

 

  • Once all the details and correctly entered it should look something like this:  if you have more information e.g. Address, Fax or Home number be sure to enter it. If not the basic information we need is:
      • First name
      • Last name
      • Email
      • Mobile
  • To insert the booking click the button “Insert” located top left on the screen.
  • It will then take you to this page. Be sure to check the information.  

STEP TWO (Main- One Way)

 

  • Click on “View Bookings” just above the clients details. This will take you to a page that looks like this:

 

  • To make a booking for the client click on the button “Insert Booking”  that should take you to a page like this:

  • The date has to be entered in this format only 18-08-89 any other way the program will not recognize or let you proceed.
  • This pretty self explanatory if you do have issues in under standing the Event Type / Vehicle Tour console the Head Admin or Sales. 
  • Once entered it should look something like this:

 

 

 

STEP THREE (Deposits and Final Payment)

 

  • Once the MAIN is complete click on the “Deposit” button next to the “Main” Button this will take you to a page like this:  

 

 

  • Depending on the type of tour or how many buses the Client will be using will change the Deposit required, the minimum deposit is $100 or as stated other wise on the booking sheet.
  • The deposit price must always be put in. nothing else can be added on this page until the deposit has been paid. When it have been paid it should look something along the lines of this:

 

(Again this is only done once the deposit has been paid)

 

 

 

 

  • Once you have put in the Deposit Cost you can then click on “Pickups” that will take you to a page like this:

 

 

  • The date will automatically transfer from the MAIN page. Enter in the time and the pick up name (if applicable) and Address, if this information is unavailable at this point in time put the information that you have and To Be Confirmed (or TBC). Once done should look like this:

 

 

 

  • In this case it is a residential address there fore a Pick up Name is not necessary. (Make sure the time is correct if it’s AM or PM)

  

  • Then Click on The “Final Destination” this is the page that will open up:

 

 

  • The same rule apply to the Final Drop as it doest with the Pickup:
  • The date will automatically transfer from the MAIN page. Enter an educated time that it will take from the pick up point to the Drop off (Remember it is a Bus not a car, and allow time for people to get on and off the bus) and the pick up name (if applicable) and Address, if this information is unavailable at this point in time put the information that you have and To Be Confirmed (or TBC). Once done should look like this:

 

 

  • When all the information is in Click on the next Button “Cost” that will take you to this page:

 

  • The cost as shown is the total cost including the Deposit, this must always be checked to be sure you are sending the customer a booking with the right prices and you are not under charging.

 

 

  • If the price is incorrect enter the price + the Deposit into the “Override Cost”.

 

 

  • Then finally click the “Update” Button located above the “Main” Button, this will save the information and take you to this:

 

 

  • If you need to go back to edit or change a few details simply click on the “Edit” Button next to Delete and Venues.
  • To see and Send the Tentative booking click on the “Preview Tentative Booking” Button. That will take you to this Page:

 

  • Again CHECK ALL INFORMATION!

 

  • At the bottom of the screen there are three options one is to go back to the booking (you only need to do this if you are making changes). If you are happy with the booking Click “Print” so you know you have a copy before you click “Send” when you send, one copy will go to the Client and one copy to the person who in log-in, only click sent ONCE! And leave it for 5-10 second to process once sent it will automatically take you back to the bookings page. If after 10 seconds it is still on the preview page you may click send again.     

 

Search Client

 

  • No matter where about in the booking system you are (the exception of email previews) you are able to search for customers under “Processes” there is a Search Customers option as shows to the left Click on this option if you do not have a Booking ID number.

 

 

 

  • It will take you to this page:

 

 

 

  • As you can see you have three options of search First Name, Last Name and Company Name. Type in the clients name or company name that you have, most often you will have a first or last name, enter what you have and click search E.G:

 

 

 

  • It should then come up with the options under you search such as this:

 

 

  • Click on the “Select” button beside the customer you are after, in this case the very bottom client.

 

  •  It should then take you to the Clients Details as shown to the right>>>

 

  • Once here click on the “View Booking” button. That should take you to this page:

 

 

  • Some clients have multiple bookings click “Select” on the booking that you are after, this will take you to the clients booking page:

 

 

  • If you do have a booking Id Number click on the option below the Search Customer “Search Booking”

 

 

  

  • It will take you to this page:

 

 

 

  • Enter the 3 digit Booking Id Number in this case 642 and click on “View” it will then take you to the Clients Main Page:

 

Deposits

 

How to put through a Deposit:

 

  • Open up the client you need to mark as paid, following the “Search Client” instructions. Open up the Deposits page in edit. It should come up like this:

  • Depending on the type of tour or how many buses the Client will be using will change the Deposit required, the minimum deposit is $100 or as stated other wise in the deposit cost.

 

  • Fill in the payment details (Excluding the “Deposit refund by driver”) Remember that the date has to be filled in like so 00-00-00. once entered it should look some thing like this:

 

 

  • Check all details are correct then click “Insert” this will save the changes. Once you are back at this page:

 

  • Click on “Preview Payment Confirmation Email” located next to the “Preview Tentative Email” that should take you to this page:

 

 

  • Again at the bottom of the page you have three Options

You do not need to Click “Print” before you click “Send” this time, just mark the payment on the top of the sheet, when you send, one copy will go to the Client, only click sent ONCE! And leave it for 5-10 second to process once sent it will automatically take you back to the bookings page. If after 10 seconds it is still on the preview page you may click send again.    

Canceling bookings

 

  • To cancel a booking go into the Main page of the clients booking:
  • Click on “Edit” on the top left of the screen, this will bring you to this page:
  • At the very end of the options is a button that says “Cancellations” click on that and it will take you to this page:

 

 

Select YES where it give you the option of cancelling and type in the date that they cancelled and click “Update”. It will automatically take you back to the Clients main page. Once cancelled you are unable to open the preview email options unless you un-cancel the booking.